Meet your all-in-one customer service solution.
Provide the support your customers are looking for.
Turn customer service from a nightmare into a 5-star experience for your customers and your sanity with freshdesk.
Deliver support via phone, live-chat, email, social, Facebook Messenger, WhatsApp and more. Enjoy customer communications on a single platform to deliver a consistent service.
As agency partners for Freshworks, we provide your business the expertise and execution to get your business up and running with high-value software such as Freshdesk.
By implementing a helpdesk solution such as FreshDesk, your business can streamline customer service communications and ensure fast and efficient responses to customer questions (with and without automation). Offering exceptional customer experience has never been easier. Additional features can benchmark the performance of your customer support to encourage and motivate your team. With Peak Degrees marketing and consulting solutions, your business can improve customer communication and relationships, helping your business grow.
What your business can do with FreshDesk
All customer support in one place
When email and phone channel are paired with newer channels, like social media, businesses struggle to support responses, consistency, and efficiency. Customer satisfaction decreases and the amount of tasks increase looking for the right answer. With FreshDesk, customer support queries from all channels are displayed in one dashboard.
Gain insight into performance
Customer support performance is no longer a mystery. Know how many queries are being resolved in a day and if responses are accurate. Leverage this data for your business to benchmark future needs and performance. Robust analytics and customizable reports are built-in features that help ensure your success.
Understand your customers
Leverage tagging and analytics with freshdesk to understand your customer needs and wants. Enable your business to learn opportunities that you could change in your product offering, add to documentation process to improve ticket deflection rates and customer happiness ratings.
Proactively help your customers with a knowledge base
Create a knowledge base with freshdesk, that ensures availability of accurate information for customers to find what they are looking for. Millennial customers would much rather find their own information and solution, rather than reach out to support, which can be possible with a knowledge base. Leverage analytics for the knowledge base to know what their customers are searching for, and the most viewed documentation.
Automate tasks to scale your team
With freshdesk, your business can automate everyday tasks and save time, leading to boosted productivity. Set up automated notifications for pending customer service requests. Automate customer tickets and questions with ease.
Create context around a customer’s journey
A customer may reach out to support via different channels and receive different answers or response rates. Ensure that your customers have all the information in one place and that you have full context into previous queries or proposed solutions to ensure the information shared is up-to-date.