Live chat software that interacts with your customers.
In today’s digital world, often we hear from businesses about the increased marketing spend but low website conversion. The common problem now a days a consumer faces is, high response times, increased chat drop offs, non-contextual targeting. Freshchat helps in resolving this. Bring the experience of consumer messaging apps to your business and eliminates the burden of real-time engagement.
Turn your website into a conversion machine of information which results into happy customers.
From lead generation, customer support or any other customer engagement, Freshdesk is the messaging solution for every stage of the customer journey.
Engage With Customers, Wherever They Are
Triggered Messages
Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more. Directing the prospect at the right place and on right time is very important for the conversion.
Omnichannel Solution
Freshchat enables you to message your customers on apps they use everyday from a single, unified platform – WhatsApp for Business, Apple Business Chat, LINE, Facebook Messenger, Mobile.
User Segmentation
You can segment users based on their behavior, geography, and actions they perform or don’t perform with the intelligence you get from our solution.
Essential Analytics
You can get intel on who your visitors are, their navigation path, behavior on your site. This helps you to customize your solution which is more suitable to his behaviour. Most of the times this leaves a great impression on customer.
Realtime Customer Support
Freshchat can bring all self-service articles by bringing all your FAQs inside the messenger. You can create articles about the topics your customers ask about the most and help them self-service. This will also help you speed up your resolution time and deflect common queries.
Loaded with Features
With Freshchat’s co-browsing feature, you can do just that. Your sales/support team can give better live demos and your support team can request and gain access to a user’s active tab and help them remotely through screen sharing and audio chat.